Welcome to Fenuovo INC FAQ!

What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover). All payments are processed through a secure payment platform.

How are your products priced?
We provide high-quality pet products and are committed to providing consumers with affordable choices. Prices depend on the style, material and design of the product.

How can I check the order status of purchased items?
You can log in to your account to view your order history, or enter the order number on the “Order Tracking” page of the website to check the order status. We will provide you with the delivery and tracking information of your order via email.

Do you provide international delivery services?
Yes, we do. Shipping costs are calculated based on the delivery address and package weight, and the specific costs can be viewed at checkout.

If the item I received is not suitable or has problems, how can I return it?
If you are not satisfied with the item you received, we provide a return and exchange service within 30 days. The item must be unused and in its original packaging. You can submit a request through our return and exchange page and follow the instructions to return or exchange.

Can I modify my order?
If your order has not yet been shipped, we can help you modify your order. Please contact our customer service team as soon as possible to inform your order number and modification requirements.

How do you ensure product quality?
We are committed to providing high-quality products, and each item undergoes strict quality inspection. If there is a quality problem with the item you received, please contact our customer service and we will provide a return or exchange service.